Frequently asked
FAQ
Everything about ordering custom power banks — and if your question isn’t here, just call or text us.
Ordering
What’s the minimum order?
Our minimum is 100 units across our power bank styles. Smaller sample runs can be quoted case by case.
Is there a maximum order size?
No. We regularly produce runs into the tens of thousands for large corporate and university programs.
Can I order a sample before a bulk run?
Yes. We can produce a pre-production sample so you can approve the physical unit before we run the full order — ask us for terms when you request your quote.
Can I mix products or styles in one order?
Yes. Combine styles — say a 5000mAh Slim Power Bank for general swag and a Wireless Charging Power Bank for VIP gifts — and the combined volume counts toward your price tier.
Can I reorder later and match my last batch?
Yes. We keep your artwork, color, and spec details on file, so reorders match your previous run exactly and move faster.
Design & Artwork
Do you charge for mockups?
No. Mockups are free with unlimited revisions until you approve. You only pay once the design is signed off and production begins.
What artwork files do you need?
Vector files (AI, EPS, SVG, or PDF) are ideal. If you only have a photo or a PNG, our designers will recreate your logo print-ready at no charge.
I don’t have a logo — can you help?
Yes. Send a reference — a photo, a sketch, or even a description — and our designers will build print-ready artwork for you.
Can you match my brand (Pantone) colors?
Yes. We offer custom Pantone matching on UV-printed power banks so your branding matches your company colors exactly.
Can you individually personalize each power bank?
Yes for larger custom projects — send a spreadsheet of names or department labels. This is popular for executive gifts and team send-offs; ask about setup for variable printing.
How many revisions do I get?
Unlimited, and always free, until you approve the mockup.
Production & Shipping
How long does production take?
About 3 weeks from approved mockup for standard styles.
Do you offer rush production?
Yes. Rush is available for firm event or launch deadlines — tell us your in-hands date and we’ll confirm what’s possible.
Where do you ship?
Nationwide across the U.S., and internationally on request. See our Shipping Policy for details.
How much is shipping?
Shipping is quoted with your order based on quantity and destination.
Can you ship to multiple addresses?
Yes. Provide a distribution list with your order and we’ll split the shipment across locations.
What if my order arrives damaged or wrong?
We make it right. If an order arrives defective or does not match your approved mockup, we remake or replace the affected units.
Pricing & Payment
How much do power banks cost?
Bulk pricing is by quote; typical ranges run from about $8 to $22 per unit at minimum quantities, improving as the run grows. Each product page shows its range.
Why don’t you list exact prices?
Price depends on quantity, capacity, and decoration method. A quote is the only accurate number — and we return one within a business day.
What payment methods do you accept?
All major credit cards, ACH bank transfer, and purchase orders for established organizations and institutions.
Do you offer a price-match or lowest-price guarantee?
Yes. If you have a comparable written quote, we’ll match or beat it — that’s our lowest-price guarantee.
Product & Care
What colors and finishes are available?
Matte black, White, Navy, and a custom Pantone-matched print, across our slim, standard, wireless, gift set, and rugged outdoor styles.
Is the decoration really permanent?
Yes. UV printing and laser engraving are both applied directly to the shell, not a sticker or wrap, so they resist the everyday scuffs of a bag or backpack without peeling.
What are the power banks made of?
An ABS or aluminum-accented shell around a 5,000–10,000mAh lithium-polymer cell, depending on the style.
How do I care for or charge them?
Charge fully before first use, avoid extreme heat or full submersion in water, and recharge periodically during long storage to protect the lithium-polymer cell.
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